Overview
You can add scripts, such as chat widgets or chatbots, directly into your Business Account under the White Label tab. This integration allows scripts to appear within the white-labeled version of your software. Including a way for your subscribers to interact with you, ask for support, or find support documentation when needed. This is vital for retention and the overall experience.
How To Integrate Chat Scripts
To take advantage of this feature, copy the code for your current chat widget or chatbot on your website and paste it into the 'HTML Elements' section in the 'Business Account' under the 'White Label' tab.
How to make sure this is visible for your clients
Once you have successfully added the Messenger Code to your Business Account, the next step is ensuring the chat widget is visible to your clients. This will allow them to easily access the Messenger feature and contact you for any inquiries or concerns.
To make the chat widget visible, follow these simple steps:
Go to Profile Settings under your Profile Avatar
Tick the box with the option "Show Support Widget."
Where Does This Appear?
The chat widget or chatbot you have added to your account will appear whenever a subscriber is logged into their account.
Leverage Chatbots for Enhanced Customer Service
Chatbots can be a powerful tool for improving customer service. To make the most of this feature, program your chatbot to handle common queries effectively, providing instant responses to frequently asked questions. You can also include an option for more urgent inquiries to ensure that high-priority concerns are escalated appropriately.
Utilize Documentation Within Chat Interfaces
Include documentation or support articles within the chat interface. This can be a valuable resource for clients seeking assistance. Make sure to develop concise, helpful documentation that is easily navigable and searchable to enhance the user experience.
We are excited to see how our users will utilize this feature to enhance their client interactions and support capabilities. If you have any questions or need assistance with implementing chat scripts or chatbots, please don't hesitate to contact our support team.
We are always happy to help!
💡 Tip
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