You can add scripts, such as chat widgets or chatbots, directly into your Business Account under the White Label tab. This integration allows scripts to appear within the white-labeled version of your software. Including a way for your subscribers to interact with you, ask for support, or find support documentation when they need it is vital for retention and the overall experience.

To take advantage of this feature, start by copying the code for your current chat widget or chatbot you may have on your website. Paste the code into the 'HTML Elements' section in the 'Business Account' under the 'White Label' tab.

The chat widget or chatbot you have added to your account will appear whenever a subscriber is logged into their account.

Chatbots can be a powerful tool for improving customer service. To make the most of this feature, program your chatbot to handle common queries effectively, providing instant responses to frequently asked questions. You can also include an option for more urgent inquiries to ensure that high-priority concerns are escalated appropriately.

Utilize Documentation Within Chat Interfaces

Include documentation or support articles within the chat interface. This can be a valuable resource for clients seeking assistance. Make sure to develop concise, helpful documentation that is easily navigable and searchable to enhance the user experience.

We are excited to see how our users will utilize this feature to enhance their client interactions and support capabilities. If you have any questions or need assistance with implementing chat scripts or chatbots, please don't hesitate to contact our support team.

We are always happy to help!

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