Each month, your account is loaded with a certain amount of credits that come with the plan to which you're currently subscribed. For example, if you've subscribed to our Growth Plan, your account will automatically be loaded with 1,000 credits every month, plus any credits you didn't use from the previous month as they roll over.
Note:
Access to the Wallet depends on your plan. Some plans do not include the Wallet, and an upgrade may be needed to use this feature.
However, there may be some instances where you need to purchase additional credits once or would like to have the option not to purchase credits manually and want an auto top-up to help reload credits for you. This can quickly be done by setting up your wallet. To learn more, watch the video below or continue reading.
Step 1: Access Your Profile
Navigate to the left-hand navigation bar.
Scroll down to find your profile, which displays your name or business name.
Click on your profile.
Step 2: Open Wallet Settings
A pop-up will appear after clicking your profile.
Look for the option labeled 'wallet' and click on it.
Step 3: Add Payment Method
In the wallet section, enter your preferred method of payment.
Input your debit or credit card information.
Step 4: Set Up Balance Settings
Specify your balance settings for automatic top-ups.
For example, set it to top up when credits fall below 50, increasing to 100 credits.
Step 5: Save Your Settings
Agree to the terms and conditions.
Click 'save' to confirm your settings.
Step 6: Manual Recharge Option
If you prefer to recharge manually, go to the recharge limit box.
Enter the amount you wish to add (e.g., 200 credits).
Confirm the charge amount (e.g., $24) and proceed with payment.
Step 7: View Transaction History
To review previous transactions, go to the top right-hand side.
Click on 'view transactions' to access your transaction history.
Step 8: Contact Support for Help
If you encounter issues or have questions, use the support chat.
Click on the support chat option to ask questions or search for help.
FAQs
Are the credits used from my monthly allotment first?
Are the credits used from my monthly allotment first?
Yes, the credits from the specific plan you are subscribed to are used first.
How are credits spent?
How are credits spent?
Credits are spent each time you run a search, and a minimum of one contact is returned with at least an email address. This counts as one credit spent. You are not charged a credit if the contact returns with no email address. It also only counts as one credit even if the contact returns with several email addresses.
How much is one credit?
How much is one credit?
One credit is currently 12 cents [subject to change]
Do rollover credits still apply?
Do rollover credits still apply?
Yes, you still have the option to roll over credits.
Do I have to add a wallet to use the lead generation tool?
Do I have to add a wallet to use the lead generation tool?
No, however, adding a wallet ensures you're never limited in what you can do with the lead generation tool if you run out of your monthly allotment of credits before the new month starts.