Configure Facebook Form Fields Mapping

Created by Joanna Love Mojares Panizales, Modified on Wed, 29 Mar 2023 at 03:07 AM by Joanna Love Mojares Panizales

Here's what you do:

  1. Make sure you've successfully completed the step  
  2. Go to settings > integrations > Facebook Form Field Mapping

  • If you have any lead forms setup you will see them listed.

        3. Click on the form to map it's fields to match fields in the CRM


Supported custom fields when using Facebook Lead Ads:

When creating the custom fields for the Lead Ad in the CRM, please make sure to use the supported custom fields listed below:
  • TEXT
  • LARGE_TEXT
  • NUMERICAL
  • PHONE
  • MONETARY
  • SINGLE_OPTIONS
  • DATE
  • DROPDOWN 
  • RADIO OPTIONS
  • CHECKBOX 

Pre-requisites for Facebook Lead Ads

LeadConnector will need access to the Facebook Business Manager and Business Page where you are running the Facebook Lead Ad from
The user who is trying to integrate the Facebook Page into the CRM will need to be an admin of the Facebook Business page and have Lead Access Permission in order to get access to lead data (Requirement set by Facebook)
If you have moved your page to the New Pages Experience, You can allow trusted people to manage some of your Facebook business pages for you. You can give some people access to certain parts of your Facebook page without giving them full access.
Here's how:
  1. Open business manager > Left navigation > Users > People. 
  • If you have added the person, who is going to be integrating the FB page to the CRM, there already: they will appear at the center of the page.
  1. Click on the name and see more details like role. The role needs to have Admin or Employee access.
If you have not added them yet, Please follow the steps to add people/users first.
Remember that this business manager role is different from Page Role, Page Role still needs to be Admin
Please Note:
The new Pages experience isn't available for all Pages yet. Some Pages you manage might still use the classic Pages experience. Learn more about classic Pages.

Stuck? Follow this help article for more details:

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